FREQUENTLY ASKED QUESTIONS

Click & Collect is available free of charge during regular business hours at our Namaka Store, Nadi Shop, and Suva Shop.

• Processing Time: Orders are processed within 1–3 business days after payment confirmation. You will receive an email notification once your order is ready for pickup.
• 5-Day Pickup Limit: Your order will be held for 5 calendar days from the time we notify you that it is ready. Uncollected orders after 5 days are returned to stock and refunded to your original payment method.
• Required Identification: Please bring your order confirmation and one valid government-issued photo ID:
  • Fiji Driver’s License
  • Fiji Passport
  • Fiji Voter / Joint ID Card

All orders are processed within 1–3 business days following payment confirmation (excluding weekends and public holidays).

• Domestic Delivery (Fiji): Typically takes 7–10 business days, depending on your location and freight partner schedules.
• International Delivery: Transit times vary by destination country and customs clearance; please allow up to 30 business days.
• Order Tracking: Once your parcel is dispatched, tracking details will be emailed to you where available.

All online prices are in Fijian Dollars (FJD). We accept the following secure payment options at checkout:

• Credit & Debit Cards: All major domestic and international credit and debit cards.
• Mobile Wallets (Fiji): Vodafone M-PAiSA.
• Motiram & Co Gift Cards: Redeemable directly on the first page of the Shopping Cart.

1. Select M-PAiSA as your payment method at checkout.
2. Enter your registered Fiji mobile number linked to your mobile wallet.
3. Approve the payment prompt or enter the One-Time Password (OTP) and your wallet PIN on your mobile device.
4. Wait for the order confirmation page to load before closing your browser.

1. Find your gift card number on the back of your physical card or in your confirmation email.
2. Enter the code into the "Gift card number" box on the first page of the Shopping Cart.
3. PIN Code: Leave the PIN field blank if your card was purchased in-store; enter the email PIN if purchased online.
4. Click ACTIVATE and verify that the gift card balance has been applied before pressing Next Step.

• Return Window: Eligible unused items in original packaging with tags and proof of purchase may be returned or exchanged within 7 calendar days of delivery or pickup.
• Non-Returnable Items: Custom-printed or personalized products, cut-to-order fabrics/trims, clearance items, gift cards, and hygiene-sensitive goods cannot be returned unless faulty.
• Damaged or Incorrect Orders: Please email photos and your order number to onlinestore@motiram.com within 48 hours of receiving your order so we can assist you promptly.

Need help with an existing order, delivery update, or product inquiry? Reach out to our online store team:

Motiram & Company Pte Limited
Lot 47 Industrial Street, Namaka Industrial Area
Nadi, Fiji Islands
Email: onlinestore@motiram.com