Returns & Exchanges - Motiram & Co
EXCHANGE & REFUND POLICY
At Motiram & Company Pte Limited, we are committed to providing quality products and excellent service. This policy outlines our exchange and refund guidelines and operates in accordance with the Consumer Protection Act.
Defective or Faulty Items
If an item is faulty, damaged, not as described, or not of acceptable quality, please notify us within 7 days of purchase. Defective items will be assessed, and where a defect is confirmed, an appropriate remedy will be provided in accordance with the Consumer Protection Act (2010). This may include repair, replacement, or refund depending on the circumstances.
Incorrect Product Supplied
If you receive the wrong product, you are eligible for an exchange within 7 days, with proof of purchase.
Size Exchange
Size exchanges are available within 7 days of purchase, provided the item:
- Is unused and unworn
- Is in original condition
- Has all original tags attached
- Is accompanied by proof of purchase
Refunds
Motiram & Company does not provide refunds for change-of-mind purchases. Refunds may be provided:
- Where required under the Consumer Protection Act (2010)
- If a confirmed defective item cannot be repaired or replaced
All refund requests are subject to assessment.
Non-Exchangeable Items
The following items are not eligible for exchange or refund (unless faulty under law):
- Clearance or discounted items
- Custom-made, personalized, or altered products
- Worn or used items
- Hygiene-sensitive items (where applicable)
Conditions for Exchange
To qualify for an exchange:
- Item must be in original, unused condition
- Original proof of purchase must be provided
Contact Us
This policy does not limit or exclude any rights available to consumers under the Consumer Protection Act (2010).
Thank you for shopping with Motiram & Company.
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