If an item is faulty, damaged, not as described, or not of acceptable quality, please notify us within 7 days of purchase. Defective items will be assessed, and where a defect is confirmed, an appropriate remedy will be provided in accordance with the Consumer Protection Act (2010). This may include repair, replacement, or refund depending on the circumstances.

If you receive the wrong product, you are eligible for an exchange within 7 days, with proof of purchase.

Size exchanges are available within 7 days of purchase, provided the item:

• Is unused and unworn
• Is in original condition
• Has all original tags attached
• Is accompanied by proof of purchase

Motiram & Company does not provide refunds for change-of-mind purchases. Refunds may be provided:

• Where required under the Consumer Protection Act (2010)
• If a confirmed defective item cannot be repaired or replaced

All refund requests are subject to assessment.

The following items are not eligible for exchange or refund (unless faulty under law):

• Clearance or discounted items
• Custom-made, personalized, or altered products
• Worn or used items
• Hygiene-sensitive items (where applicable)

To qualify for an exchange:

• Item must be in original, unused condition
• Original proof of purchase must be provided

For assistance, please visit our customer service desk or contact us at:

Phone: +679 670 1093
Email: sales@motiram.com, ar@motiram.com